About This Role
We're seeking a bilingual medical virtual assistant to support healthcare practices. You'll handle patient communications, prior authorization follow-ups, medical charting, and billing support while using AI tools to work more efficiently.
This is a remote position with full-time hours and flexibility. You'll work with cutting-edge AI tools that enhance your productivity, and you'll be part of a supportive team of US-based managers and coordinators.
Responsibilities
- • Answer patient calls and respond to inquiries in English and Spanish
- • Manage prior authorization requests and insurance follow-up
- • Enter and update medical records in EMR/EHR systems (Epic, Cerner, SimplePractice, etc.)
- • Support billing and collections tasks
- • Schedule appointments and manage calendars
- • Process referrals and patient intake forms
- • Maintain HIPAA compliance and data security standards
Requirements
Required
- • 2+ years experience in medical office administration or healthcare support
- • EMR/EHR system experience (Epic, Cerner, athenahealth, SimplePractice, or similar)
- • Fluent in English and Spanish (speaking and writing)
- • Knowledge of medical billing, insurance verification, and prior authorization processes
- • Comfortable with HIPAA regulations and patient confidentiality
- • Reliable internet connection and quiet home office
- • Strong phone communication skills and attention to detail
Nice to Have
- • Familiarity with AI tools and automation
- • Experience with GoHighLevel or other CRM platforms
- • Medical coding or billing certification
Benefits
- ✓ AI-powered tools provided to boost your productivity
- ✓ US-based management and support team
- ✓ Flexible work schedule and remote flexibility
- ✓ Comprehensive HIPAA and system training included
- ✓ Opportunities for advancement and growth
- ✓ Competitive pay for your experience level
Apply Now
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